Terms & Conditions

Please see dedicated Terms and Conditions listed on our Explore Airport Transfers webpage.

Pre bookings (prior to arrival)

• Cancellations within 30 days of the activity/tour date will be subject to a 50% cancellation charge.
• Cancellations within 15 days of the activity/tour date will be subject to a 100% cancellation charge.

In resort (via Visitor Centre or within 7 days of the start date):

• Bookings cancelled within 48 hours of the activity will be charged a 100% cancellation fee.
• In the case of a cancellation due to unforeseen circumstances Explore Niseko will endeavour to obtain a full or partial refund on behalf of the customer but the decision will be at the discretion of the activity provider.

• It is unlikely that we will have to make any changes to your booking, but occasionally we may have to make changes and we reserve the right to do so at any time.
• If changes are made to your booking, they will most likely be minor (i.e. pickup time or lesson start time), and compensation will not be payable. However, we will advise you of them at the earliest possible date.
• If we make a major change to your booking, we will inform you as soon as reasonably possible. When a major change occurs you will have the choice of accepting the change of arrangements, accepting an offer of an alternative service of comparable standard from us if available, or canceling your booked service and receiving a full refund of all monies paid less any bank transfer or fees incurred.

Explore Niseko K. K. sells activities and services on behalf of third-party providers and cannot be held responsible for any disputes that may arise between the customer and supplier directly.

• Any booking made through Explore Niseko must be paid in full in order to be confirmed.
• A confirmation will be given and the customer must supply this voucher to the provider in order to validate the booking. If a voucher or confirmation email is not supplied the provider reserves the right to turn the customer away.
• If the customer fails to show or does not notify Explore Niseko or the supplier, cancellation fees will apply.
• Cancellation fees can apply even if the customer notifies Explore Niseko.

There will be an administration fee of 3,000JPY for amendments or cancellations of confirmed bookings.

Pre bookings (prior to arrival or within 7 days of the start date)

• Cancellations within 30 days of the activity/tour date will be subject to a 50% cancellation charge.
• Cancellations within 15 days of the activity/tour date will be subject to a 100% cancellation charge.
• Services such as (but not limited to) transport, ski rental, lessons, guiding, etc. are subject to specific terms and conditions and will be supplied at time of enquiry or when making a booking but may be subject to 100% cancellation from the time of booking.

In resort (via Visitor Centre):

• Bookings cancelled within 48 hours of the activity will be charged a 100% cancellation fee subject to the terms and conditions of the supplier.
• Services such as (but not limited to) transport, ski rental, lessons, guiding, etc. are subject to specific terms and conditions and will be supplied at time of enquiry or when making a booking but may be subject to 100% cancellation from the time of booking.
• In the case of a cancellation due to unforeseen circumstances Explore Niseko will endeavour to obtain a full or partial refund on behalf of the customer but the decision will be at the discretion of the activity provider.

• Merchandise sold by Explore Niseko can be returned within 10 days of purchase. Exceptions to this policy include items that are soiled; have shrunk with incorrect washing; and items that have been marked down as seconds.
• Note: items must be returned in the original Explore Niseko packaging, so it is recommended that you keep your packaging for at least the first 10 days after purchase. Please include a copy of your credit card transaction and or purchase receipt.

Explore Niseko will refund the full amount minus any provider fees of any service or activity cancelled by the provider. Our general refund policy applies to all cancellations due to extreme weather or natural disasters.

We do not however refund any activity or service purchases that were no-shows due to extreme weather; cancelled flights; or road conditions.

Refunds will only be made via the same method as payment was received.

• It is unlikely that we will have to make any changes to your booking, but occasionally we may have to make changes and we reserve the right to do so at any time.
• If changes are made to your booking, they will most likely be minor, and compensation will not be payable. However, we will advise you of them at the earliest possible date
• If we make a major change to your booking, we will inform you as soon as reasonably possible if there is time before your departure. When a major change occurs you will have the choice of accepting the change of arrangements, accepting an offer of an alternative service of comparable standard from us if available, or cancelling your booked service and receiving a full refund of all monies paid less any bank transfer or fees incurred.

Explore Niseko cannot accept liability, pay compensation, reimburse expenses or accept responsibility where we are forced to make minor or major changes to your booking, or cancel your booking due to ‘force majeure’, that is, unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised. These include but are not limited to, war, threat of war, riot, civil or political unrest, industrial dispute, terrorist activity threatened or actual and its consequences, natural or nuclear disaster, fire, adverse weather conditions, closure of ports or airports, air traffic control delays, technical problems of transport or other circumstances beyond our control.

Where any damage to property occurs during your stay Explore Niseko or the applicable service provider will be entitled to charge you the amount required to restore the damaged property to its original condition or replace it.

Explore Niseko Gift Vouchers can be purchased on behalf of friends and family for use as whole or part payment for activities in the Niseko area. Gift vouchers are delivered in a printable format and can be used either online or at our Booking Centre. Contact us at [email protected] to check availability of tours and activities.

Gift vouchers can be used as part payment for an activity or as whole payment for an activity priced at a value less than the voucher. No change can be given for purchases which do not total the full value of the voucher.

Once a voucher has been issued, no refunds can be offered.

For activity cancellations, no refund can be offered. However, the value of the voucher can be carried over for use at a later date.